02.Jun.2010 When is it ok…
When is it ok to tell a customer to “take a chill pill”?
30.Oct.2009 The best customer is a DIYer
If you work in customer service in a web-based company, the best type of customer you can ask for is a “do it yourself-er”, that shares their discoveries. Why? For a few reasons: The best characteristic of a DIYer is that they’re usually tech savvy. They’re using your site not because they’ve been forced to [...]
